CASE MANAGEMENT

Support that meets you where you are.

Every guest at SUMS Place Society can work one-on-one with a case manager to sort out ID, health, income, and housing — at their own pace, on their own terms.

WHAT IS CASE MANAGEMENT?

One person, one plan, no wrong door.

Case management is one of our four pillars and how we support our guests beyond a safe bed and warm meal. A dedicated case manager gets to know each guest’s situation and helps them navigate the systems that can be hardest to face alone — from replacing a lost ID, to finding a doctor, to applying for housing.

There’s no set path. Guests choose what to work on, and their case manager helps makes it happen.

Step 01

Connect

A guest lets staff know what they need assistance with, or is connected with a case manager during intake.

HOW IT WORKS

A simple, client-led process

Step 02

Plan

The case manager and guest map out the steps together, from paperwork, referrals, appointments and timelines.

Step 03

Support

The case manager assists with booking appointments, making calls, and accompanying guests when it helps.

CASEWORK SERVICES

What Our Casework Provides

  • Losing ID can make everything else harder. We help guests replace foundational and photo identification.

    • Foundation documents: Canadian Birth Certificate, PR Card, Citizenship Certificate

    • Photo IDs: BCID, BC Services Card, BC Driver’s License

    • Record of name change: Marriage Certificate, Legal Name Change

  • Referrals and hands-on support across physical, mental, and cognitive health.

    • Physical health referrals: wound care, home health, doctor appointments

    • Mental health referrals: counselling, medications, ACT team

    • Substance use referrals: detox, treatment, recovery, ICM team

    • Cognitive impairment referrals: dementia, brain injuries, developmental disabilities

    • Family: help connecting with family and returning to place of origin, where appropriate

    • Accompaniment to critical appointments and advocacy

    • Preferred pharmacy support and medication assistance

  • Support finding and keeping a place to live, from shelter to long-term housing.

    • Long-term care referrals: seniors homes, assisted living, group homes

    • Supportive housing applications: VAT, SHR App, CAA referrals

    • Market housing searches: Craigslist, Facebook Marketplace

    • Landlord supports: negotiation and mediation

    • Affordable housing applications (BC Housing Registry)

    • Homeless Prevention Program

  • Help getting money matters in order — from a bank account to a pension application.

    • Bank account assistance

    • Filing taxes / tax clinic

    • Income Assistance and Persons with Disabilities (PWD) applications

    • Old age pension applications: CPP, CPPD, OAS/GIS

    • Employment assistance referrals: WorkBC, Sources, SAHARA Program

    • Rental subsidies: Homeless Prevention Program (HPP), Rental Assistance Program (RAP), Shelter Aid for Elderly Renters (SAFER)

  • Practical, everyday support that keeps everything else on track.

    • A reliable mailing address for important documents and correspondence

    • Help getting to appointments, interviews, and services across the city

  • Basic support with immigration-related filing.

    • Assistance with basic immigration filing.

Shelter Services

Additional Services

Beds, meals, showers, and laundry for guests staying with us.

OTHER AREAS OF SUPPORT

Health & Recovery Clinics

On-site testing and recovery support like AA/NA meetings.

Community Programs

Seniors’ space, spiritual support, arts programs, and more.

Want to talk to a case manager?

Guests can connect with case management by speaking to any staff member on site, or by reaching out directly.

Contact Us